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At Vena Tech Limited, we are committed to delivering your orders safely, promptly, and professionally. This Shipping Policy explains how we process, ship, and deliver products purchased from our website or through our official sales channels.
1. Order Processing Time
- All orders are processed within 24β48 business hours after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an order confirmation email/SMS after placing your order.
2. Shipping Methods & Delivery Timeline
We offer reliable delivery across Nigeria through our trusted logistics partners.
- Within Lagos: 1β2 working days (Same-day delivery available for select areas)
- Outside Lagos: 2β5 working days depending on destination
- International Shipping: Available on request with varying fees and timelines
3. Shipping Fees
- Shipping costs are based on location, weight, size, and courier.
- Fees will be displayed at checkout or communicated before dispatch.
4. Order Tracking
Once shipped, you will receive a tracking number or dispatch confirmation via SMS, WhatsApp, or email.
5. Delivery Attempts
- Delivery agents will attempt delivery up to two (2) times.
- If unsuccessful, the customer may pick up from the nearest courier office or pay for redelivery.
6. Damaged or Missing Items
Please inspect your package upon delivery. If you notice a damaged, missing, or wrong item, notify us within 24 hours with photo or video evidence.
π§ Email: support@vena-tech.store
π Phone: +234-904-441-0390
7. Delivery Restrictions
- No shipping to P.O. Boxes.
- Certain remote areas may require additional time or fees.
VENA TECH STORE NIGERIA β REFUND & RETURN POLICY
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At Vena Tech Limited, customer satisfaction is our top priority. This Refund & Return Policy explains how returns, exchanges, and refunds are handled.
1. Eligibility for Return
A product may be returned if:
- It is defective upon arrival
- It is damaged during transit
- You received the wrong item
- The item is not as described
Conditions for Acceptance
- Item must be in original packaging
- Unused and in good condition
- Returned within 7 days of delivery
- Must include receipt or proof of purchase
2. Non-Returnable Items
- Opened accessories (earbuds, headphones, etc.)
- Software or digital products
- Items damaged by customer misuse
- Clearance or βfinal saleβ items
3. Refund Process
- Refunds processed within 5β10 business days after approval.
- Refund issued using the original payment method (unless otherwise agreed).
- You will be notified once refund is completed.
4. Exchange Policy
We offer item-for-item exchanges for defective or incorrect items.
If the requested replacement is out of stock, a refund or store credit will be provided.
5. Return Shipping Costs
- Defective/Damaged/Wrong Items: Vena Tech Limited covers return shipping.
- Customer-Initiated Returns: Customer pays return shipping.
6. Late or Missing Refunds
If your refund has not arrived:
- Contact your bank or payment provider
- If still unresolved, contact us:
7. Contact Information
Vena Tech Limited
π§ support@vena-tech.store
π +234-904-441-0390
π www.vena-tech.store
